Delete a Mobile ID user

User with status Invitation sent

When you delete a user with status Invitation sent, their invitation will be withdrawn, i.e. invalidated.

To delete the user:

1. Log in to your admin account in Mobile ID Manager.

2. If you have multiple projects, make sure the desired one is open.

   How do I switch projects?

   Click the arrow next to the project name at the top.

   

3. In the Users section, click > Delete at the right of the user.

   

4. In the dialog, click Delete User & Withdraw Invitation.

   

What happens next?

The user's invitation will be invalidated immediately, so they can no longer activate the app. The user will be removed from the list.

User with status Active

When you delete a user with status Active, you revoke the permissions from their app, so it no longer works. If the user has a physical ID card as well, this card will not be affected.

To delete the user:

1. Log in to your admin account in Mobile ID Manager.

2. If you have multiple projects, make sure the desired one is open.

   How do I switch projects?

   Click the arrow next to the project name at the top.

   

3. In the Users section, click > Delete at the right of the user.

   

4. In the dialog, click Delete User & Revoke Permissions.

What happens next?

• The user will be displayed with status Deletion pending until permissions are revoked from their app.
• This usually takes up to 15 minutes or, if the phone is offline, up to 24 hours.
• Once permissions are revoked, the user will be removed from the list. Both the admin marked as official contact and the user will be notified via e-mail.

In urgent cases, we highly recommend you also delete the user from your access control system. This will block the user immediately, regardless of when permissions can be revoked from the app.