Activate the Mobile ID app

Once a user has received their invitation e-mail, they can activate the app.

Each invitation is valid for 7 days and can be used for 1 phone.

To activate the app:

1. Download the app.
   To do so, scan the appropriate QR code for your phone (iPhone or Android) in the invitation e-mail with the phone's camera (or, on older Android versions, with a QR scanner app such as this one).

   

2. In the app, tap Scan QR code and scan the bottom QR code in the invitation e-mail.
   To do so, you need to allow Mobile ID to access the camera.

     

3. On an iPhone, allow the app to use Bluetooth.
   On an Android phone, allow Nearby devices.

   Why?

   Without this permission, the app cannot be recognized by card readers and will not work.
   If you've granted this permission and Bluetooth is disabled on your phone, you'll find instructions in the app on how to enable it.

   

   iPhone

     

   

   Android phone

4. On an iPhone, you can as an option allow the app to send you notifications.

   Why?

   If you allow notifications, we can notify you if your permissions to use the app have been revoked by an admin (i.e. you've been deleted or re-invited).

   What about Android?

   Notifications on Android are currently not supported.

   

5. Done! You'll now see the Active screen, and you're ready to use your phone to interact with readers.