Configure a custom e-mail sender

In each Mobile ID project, various e-mails are sent out automatically, e.g. invitations to new users and admins or notifications when a user is deleted.

As an option, you can replace the default e-mail address from which these e-mails are sent with a custom e-mail sender.

What is the default e-mail sender?

Hosting	Default e-mail sender
Cloud	mobile-id@baltech.de
On-premises	SMTP account defined during on-premises setup

For which projects is a custom e-mail sender recommended?

• All cloud projects
• On-premises projects for which the default e-mail sender (see table above) is from a different domain than recipient e-mail addresses

Why is it recommended?

• E-mail delivery to the spam folder is less likely.
• Recipients are more likely to trust the e-mails, especially if they haven't been announced in advance.
• Transmission is more secure if e-mails don't have to be sent between different e-mail servers.
• You can see when e-mails bounce back.

What are best practices?

• Use an account from the domain to which recipient e-mail addresses typically belong.
• Don't use a personal account, but a separate account only used for sending Mobile ID e-mails, e.g. mobile-id@example-company.com.
• Add this e-mail account to your e-mail client (e.g. Outlook) to see when e-mails bounce back.

Configure e-mail sender

You can configure the e-mail sender right after creating a new project.
In existing projects, go to Settings > E-mail sender.

To configure the e-mail sender:

1. Select the radio button Custom: recommended.

2. Enter the SMTP parameters of the e-mail account:

   Parameter	Description
   SMTP hostname	Name of SMTP server, e.g. smtp.example-company.com
   SMTP username	E-mail address, e.g. mobile-id@example-company.com
   SMTP password	Password for the e-mail address For cloud projects, it is stored encrypted on our server.
   Sender name and e-mail address	Name and address as displayed to the recipient, e.g. Mobile ID <mobile-id@example-company.com>
   Security	Defines whether the connection to SMTP server is encrypted (STARTTLS, TLS) or unencrypted (None).
   Port	Typically 587, if encrypted connections are used.
   Valediction	Sign-off message at the end of each e-mail body. Must be ASCII text.
   E-mail footer	Company details displayed at the bottom of each e-mail. Must be ASCII text.

Test configuration

To test if all SMTP parameters are correct, you can send yourself a test e-mail at the bottom of the dialog.