Got stuck somewhere? Would you like to place an order?
Here's how you can get in touch - we're looking forward to hearing from you.
Phone: +49 811-99881-0
What to check before opening a support case
Users of BALTECH ToolSuite or Card Formatter Tool
Make sure you use the latest versioncall_made and check for a workaround here:
Users of the SDK
Make sure you use the latest versioncall_made.
What we'll need to help you
Please provide us with a few details about your request, so we can process it as quickly as possible.
If something's wrong with a reader, please send us the reader's support information.
Your order options and the details we'll need from you are listed here.
The service fee is €300 per order.
To create a job file for card formatting, we'll need the information listed here.
The service fee is €500 per job file. For MIFARE DESFire cards purchased from us, this fee is waived if you order a BALTECH standard card structure.