Contact us
Got stuck somewhere? Would you like to place an order?
Here's how you can get in touch - we're looking forward to hearing from you.
Phone: +49 811-99881-0
E-mail:
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support@baltech.de
to get personal support - sales@baltech.de
to place an order and for order-related questions
What to check before opening a support case
Users of BALTECH ToolSuite or Card Formatter Tool
Make sure you use the latest version and check for a workaround here:
Users of the SDK
Make sure you use the latest version.
What we'll need to help you
Please provide us with a few details about your request, so we can process it as quickly as possible.
Reader issue
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Please connect the reader to ID-engine Explorer and send us a screenshot of the reader information displayed as well as the ToolSuite version you're using.
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Get our remote support application. Then you're all set if we ask you to grant us remote access to your computer to help you troubleshoot.
- To return a reader in case of a hardware issue, please use our RMA form.
SDK issue
Please send us
- a code sample
- the line that causes the issue
- the exact error pattern
Configuration
Your order options and the details we'll need from you are listed here.
The service fee is €300 per order.
Job file
To create a job file for card formatting, we'll need the information listed here.
The service fee is €500 per job file. For MIFARE DESFire cards purchased from us, this fee is waived if you order a BALTECH standard card structure.