Contact us

Got stuck somewhere? Would you like to place an order?
Here's how you can get in touch - we're looking forward to hearing from you.

Phone: +49 811-99881-0


What to check before opening a support case

Users of BALTECH ToolSuite or Card Formatter Tool

Make sure you use the latest versioncall_made and check for a workaround here:

Users of the SDK

Make sure you use the latest versioncall_made.

What we'll need to help you

Please provide us with a few details about your request, so we can process it as quickly as possible.

Support case

If something's wrong with a reader, please send us the reader's support information.


Your order options and the details we'll need from you are listed here.

The service fee is €300 per order.

Job file

To create a job file for card formatting, we'll need the information listed here.

The service fee is €500 per job file. For MIFARE DESFire cards purchased from us, this fee is waived if you order a BALTECH standard card structure.