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Contact us

Got stuck somewhere? Would you like to place an order?
Here's how you can get in touch - we're looking forward to hearing from you.

Phone: +49 811-99881-0


What to check before opening a support case

Users of BALTECH ToolSuite or Card Formatter Tool

Make sure you use the latest version and check for a workaround here:

Users of the SDK

Make sure you use the latest version.

What we'll need to help you

Please provide us with a few details about your request, so we can process it as quickly as possible.

Reader issue

  • Please connect the reader to ID-engine Explorer and send us a screenshot of the reader information displayed as well as the ToolSuite version you're using.

    Screenshot: RFID reader info displayed in BALTECH ID-engine Explorer

  • Get our remote support application. Then you're all set if we ask you to grant us remote access to your computer to help you troubleshoot.

  • To return a reader in case of a hardware issue, please use our RMA form.

SDK issue

Please send us

  • a code sample
  • the line that causes the issue
  • the exact error pattern


Your order options and the details we'll need from you are listed here.

The service fee is €300 per order.

Job file

To create a job file for card formatting, we'll need the information listed here.

The service fee is €500 per job file. For MIFARE DESFire cards purchased from us, this fee is waived if you order a BALTECH standard card structure.

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