Got stuck somewhere? Would you like to place an order?
Here's how you can get in touch - we're looking forward to hearing from you.
Phone: +49 811-99881-0
What to check before opening a support case
Users of BALTECH ToolSuite or Card Formatter
Make sure you use the latest version and check for a workaround here:
Users of the SDK
Make sure you use the latest version.
What we'll need to help you
Please provide us with a few details about your request, so we can process it as quickly as possible.
Please connect the reader to ID-engine Explorer and send us a screenshot of the reader information displayed as well as the ToolSuite version you're using.
Get our remote support application. Then you're all set if we ask you to grant us remote access to your computer to help you troubleshoot.
- To return a reader in case of a hardware issue, please use our RMA form.
Please send us
- a code sample
- the line that causes the issue
- the exact error pattern
Mobile ID issue
For issues with the Mobile ID app, please forward us the user's support request including log file.
Your order options and the details we'll need from you are listed here.
The service fee is €300 per order.
To create a job file for card formatting, we'll need the information listed here.
The service fee is €500 per job file. For MIFARE DESFire cards purchased from us, this fee is waived if you order a BALTECH standard card structure.