Known issues in BALTECH ToolSuite
BALTECH ToolSuite consists of the tools ID-engine Explorer, ConfigEditor, and Uploader. Here, you can find the known issues in the latest version.
If you're experiencing an issue in an older version, please update first to get the latest bug fixes. To report a new issue in the latest version, please get in touch.
ToolSuite in general
The software terminates without any response
With ToolSuite v4.24.04 and below, sporadic incompatibilities with Windows 10 occur. These may cause ToolSuite to terminate immediately after startup.
A new version which fixes these incompatibilities will be released soon. If you experience this issue in the meantime, please get in touch and we'll send you an internal beta version.
Factory resetting a reader with security settings fails
Readers whose configuration contain security settings can currently not be factory reset. The reason is that security settings fully block unencrypted access, which is needed by ID-engine Explorer to perform the factory reset.
Please get in touch with us. We'll then provide you with a script to perform the factory reset. Meanwhile, we're working on an improvement for one of the upcoming ToolSuite versions, so that factory resets will by default remain possible.
Ethernet firmware update in maintenance mode leaves reader in corrupted state if link-local address is used
When you connect an Ethernet reader in maintenance mode to a computer, the reader will obtain its IP address via link-local in most cases. If you then start a firmware update, the update process will abort after a few seconds. You'll get the following error message: Driver internal problem. Reader disconnected. The aborted update leaves the firmware in a corrupted state, i.e. the reader functionality is no longer available.
Connect the reader to a DHCP network and restart the firmware update.