Check reader health
If a reader doesn't work as expected, checking its health is one of the first steps to troubleshoot the issue.
To check the reader health:
- Connect the reader to your computer.
Open BALTECH ID-engine Explorer.
If you haven't installed it yet, you can download it herecall_made as part of BALTECH ToolSuite.
Click the reader, then click Select.
At the bottom of the screen, check the Reader Health info box:
|All good. You can use the reader productively.|
|The reader's basic functionality works. You can use it for testing, but it's not safe to use it in production. If you plan to use it productively, please get in touch with us.|
|The reader doesn't work. Please get in touch with us.|