Check reader health

If a reader doesn't work as expected, checking its health is one of the first steps to troubleshoot the issue.

To check the reader health:

  1. Connect the reader to your computer.
  2. Open BALTECH ID-engine Explorer.

    If you haven't installed it yet, you can download it herecall_made as part of BALTECH ToolSuite.

  3. Click the reader, then click Select.

    • If several interfaces are shown for the reader, please select HID.
    • Connecting an Ethernet reader currently only works in maintenance mode or with PKI encryption (learn more).

    Screenshot: Select a reader in BALTECH ID-engine Explorer

At the bottom of the screen, check the Reader Health info box:

Symbol Meaning
2 check marks All good. You can use the reader productively.
1 check mark The reader's basic functionality works. You can use it for testing, but it's not safe to use it in production. If you plan to use it productively, please get in touch with us.
warning The reader doesn't work. Please get in touch with us.