Check reader health
If a reader doesn't work as expected, we recommend you check the reader health, i.e. you check for a defective component.
To check the reader health:
- Connect the reader to your computer.
Open BALTECH ID-engine Explorer.
If you haven't installed it yet, you can download it here as part of BALTECH ToolSuite.
Click the reader, then click Select.
At the bottom of the screen, check the Reader Health info box:
Symbol Meaning All good. You can use the reader productively. The reader's basic functionality works. You can use it for testing, but it's not safe to use it in production. If you plan to use it productively, please get in touch with us. The reader doesn't work. Continue as described below.
If you see the warning sign, click More Reader Information in the bottom right.
In the left of the Reader Details page, check the error message displayed in the BootStatus/Errors section:
For detailed error descriptions including steps to solve the issue, see our boot status overview.