Factory reset a reader

When you factory reset a reader, the following happens:

Afterwards, you can deploy a new configuration.

PKI certificates are removed as well

Custom PKI certificates on Ethernet readers are removed as well. This means that after a factory reset, you'll have to use the BALTECH default PKI package to establish a PKI-encrypted connection via a BALTECH tool.

To do a factory reset:

  1. Connect the reader to your computer.
  2. Open BALTECH ID-engine Explorer.

    If you haven't installed it yet, you can download it herecall_made as part of BALTECH ToolSuite.

  3. Click the reader, then click Select.

    • If several interfaces are shown for the reader, please select HID.
    • Connecting an Ethernet reader currently only works in maintenance mode or with PKI encryption (learn more).

    Screenshot: Select a reader in BALTECH ID-engine Explorer

  4. In the bottom right, click Factory Reset Reader and confirm. Screenshot: Factory Reset button in BALTECH ID-engine Explorer
    In the bottom left, you'll see the info text No configuration loaded to the reader.
    Screenshot: Reader with no configuration loaded shown in BALTECH ID-engine Explorer