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Settings in Mobile ID Manager

Settings in Mobile ID Manager apply to an entire project.

Screenshot: Settings in BALTECH Mobile ID Manager: encryption key and support

Encryption key

The encryption key is unique for every project. It's generated when you create the project and serves to encrypt the communication between Mobile ID apps and readers. The key is transferred to an app when a user activates it. To transfer it to the readers, you need to add it to the reader configuration.

This key is highly sensitive

Do not share it and do not save it anywhere except in the reader configuration.

Auto-sync

Here, you can set up a fully automatic sync with your access control system (learn more).

Help improve Mobile ID

If this option is enabled, you share the followoing data with us, which helps us a lot improve Mobile ID quality, especially in this early stage of development.

To maintain a maximum of privacy, only the minimum of data needed to improve app quality is shared.

User support requests

A copy of each support request that users submit from their apps will be automatically sent to BALTECH. Note that we only respond to support requests we receive from an admin, not to user support requests sent from the app.

Anonymous statistics

Anonymous usage statistics are sent to BALTECH in regular interals.

This data can only be associated with its project and the date it was collected on, but not with a specific user, reader or time stamp.

Readers statistics

Details
  • When? Every 12 hours

  • What? Statuses during connection establishment including the following:

    • Number of reader errors
    • Number successful connection attempts
    • Number of failed connection attempts and their causes
    • Number of successful triggers (i.e. door openings)

App statistics

Details
  • When? Every 12 hours or when a support request is sent

  • What? App events summed up per project, including the following:

    • Number of activations
    • Number of app restarts
    • Number of apps used at least once a day
    • Number of failed connection attempts
    • Number of successful connection attempts
    • Number of successful triggers (i.e. door openings)

    In addition, smartphone model, operating system version, and app version are reported.

Mobile ID Manager statistics

Details
  • When? Every 12 hours
  • What?:

Disabling the Help improve Mobile ID option may take up to 24 hours to take effect. If the app or Mobile ID Manager crashes, monitoring data to analyze the failure is sent to BALTECH. For details, please see our privacy policy.

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