Skip to content

Settings in Mobile ID Manager

Settings in Mobile ID Manager apply to the entire project. During beta, these settings cannot be edited and are displayed for your reference only.

Screenshot: Settings in BALTECH Mobile ID Manager: encryption key and support

Encryption key

The encryption key is unique for every project. It's generated when you create the project and serves to encrypt the communication between Mobile ID apps and readers. The key is transferred to an app when a user activates it. To transfer it to the readers, you need to add it to the reader configuration.

This key is highly sensitive

Do not share it and do not save it anywhere except in the reader configuration.


If the option Send a copy of user support requests is enabled, a copy of support requests that users submit from their apps will be automatically sent to BALTECH.

Currently, this option is by default enabled, as support requests are especially helpful for quality improvement in this early stage of development. If you want to disable this option, please contact us.

We only respond to support requests we receive from an admin, not to user support requests sent from the app.