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Reset the Mobile ID app

When a user resets their Mobile ID app, all app data will be permanently deleted, and the app will no longer work. If the user wants to use the app again later, they need to re-activate it. This means: You as an admin will need to resend them an invitation.

To reset the app:

  1. In the app, tap Settings at the top to open Settings.

  2. Tap Reset app and confirm.

    Screen: Reset button in BALTECH Mobile ID app

What happens next?

  • The app will now display the Activate the app screen.
  • In Mobile ID Manager, the user status will switch to Reset.

If you delete the app instead of resetting it, the respective user entry in Mobile ID Manager will remain active (see known issue).

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