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Official contact in a Mobile ID project

If a project has multiple admins, one of them is marked official contact. By default, it's the admin who has been with the project the longest (usually the project creator).

Add admin to a project in BALTECH Mobile ID Manager

What's the purpose of the official contact?

  • The official contact is mentioned as support contact in the following e-mails to users:

    • Invitations
    • Notifications to deleted users
  • The official contact is the sole recipient of project-related notifications:

    • A deleted user's permissions have been revoked from their app.
    • An Auto-sync execution has failed (only relevant if Auto-sync is set up for that project).

How to change the official contact?

Any admin in the project can change the official contact by assigning this role to any other registered admin.

To change the official contact:

  1. Log in to your admin account in Mobile ID Manager.
  2. If you have multiple projects, make sure the desired one is open.

    How do I switch projects?

    Click the arrow next to the project name at the top.

    Switch projects in BALTECH Mobile ID Manager

  3. In the Admins section, click Dots vertical icon at the right of the admin you want to make official contact.

  4. Click Make official contact and confirm.

Change official contact in BALTECH Mobile ID Manager

Upon changing the official contact, both the old and new official contact will receive a nofitication e-mail.

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